What should you look for in a vehicle recovery company? Whether you are an individual driver concerned about breakdowns, a city Police Department looking to clear the road after an accident, or a trucking company looking to get their vehicles back on the road after a breakdown, you want three guarantees from the company you call to “rescue” you:
- The right equipment to do the job
- Timely arrival
- A track record of reliability
After an accident or breakdown, getting back on the road or getting yourself and other passengers or drivers to safety are your top priorities. If you are carrying cargo for a customer, you also want to stay on track with delivery.
Roadside Assistance for Individuals and Commercial Fleets
Individual drivers have many options that vary from Triple A, to private insurance companies, to a local garage. If you call for road service from either the automobile club or a private insurance company they have already done the work to prequalify vendors who can help you achieve your goals. Based on what you tell the representative, the firm will send out a knowledgeable driver who knows how to handle your car whether it is front wheel or rear wheel drive, and a flatbed or a wheel lift. If you call a local garage, you will have to relay what you need.
If you manage a fleet of vehicles for your company or are in the car rental business, the needs of your employees or customers who find themselves stranded on the road after an accident, flat tire or mechanical breakdown, have the same needs as the driver of a private car. The difference is, the driver calls a number you provided to obtain service. It is common for 20% of the cars in a typical fleet to face a breakdown each day, so it is important for your company to make provisions in advance with a service provider who will come quickly with the right equipment, so as not to inconvenience your employer or your customer, and also to preserve your equipment. Some companies and organizations that offer roadside service to individuals will also contract with companies to provide service for fleets.
Vehicle Recovery Company for Police Departments and Drivers of Big Rigs, Buses, and More
If you represent a city Police Department or the state Highway Patrol, you are concerned with clearing the road after an accident or breakdown, whether car, vans, pickup trucks, or tractor-trailers are involved. You want a firm who will come quickly with the right equipment to allow you to move disabled or damaged vehicles, glass, and cargo from the street, and also to right tipped over vehicles.
Some big rigs, bus, and other specialty drivers may already have instructions from their company about who to contact. Aside from the vehicle back in service, a driver of one of these vehicles may need to take a large group of passengers to a safe location for replacement transportation. Or, they may need to assure that refrigerated cargo is properly preserved, askew loads are balanced, and customer products are delivered on time.
The right commercial vehicle recovery company will have the equipment to meet all of these roadside assistance needs.